Responsible Gambling

At Goldrush Kolonnade, our mission is to ensure that gambling is a source of fun and responsible entertainment. While most patrons enjoy gambling as a leisure activity, we understand that, for some, it may lead to challenges like addiction. That’s why we are dedicated to fostering responsible gambling practices and providing resources to support those who may need assistance.

Our Promise to Promote Responsible Gambling

Goldrush Kolonnade is fully licensed and operates under strict regulations to maintain the highest levels of integrity and accountability. We are committed to protecting minors and vulnerable individuals by cultivating an environment of responsible gaming across our establishment.

In partnership with the South African Responsible Gambling Foundation (SARGF), we contribute to initiatives that provide free and confidential support to individuals facing gambling-related difficulties.

Voluntary Exclusion Programme

For those who feel the need to take a step back, our Voluntary Exclusion Programme is designed to help patrons regain control. This free service is available at all Goldrush locations and includes the following options:

  • Casino-Specific Exclusion: Limit access to Goldrush Kolonnade.
  • Provincial Exclusion: Restrict access to all Goldrush establishments within a province.
  • National Exclusion: Block access to every Goldrush location across South Africa.

Additionally, residents of Gauteng and the Eastern Cape can extend their exclusion to other licensed gambling venues by completing the necessary forms through their Provincial Gambling Boards.

Steps to Enrol in the Voluntary Exclusion Programme

  1. Obtain the Exclusion Forms:
    Forms are available at Goldrush Kolonnade during operating hours or can be acquired from your Provincial Gambling Board.
  2. Complete the Application:
    Visit our security department for private and discreet assistance. Submit the completed forms along with a recent photograph.
  3. Submit and Confirm:
    Once your application is submitted, Goldrush will notify all relevant parties and ensure your request is processed. You’ll receive confirmation once your exclusion is in effect.

Exclusion Period and Returning

The minimum exclusion period is six months. Exclusions are not automatically lifted. To reinstate access, individuals must:

  • Apply in person at the location where the exclusion was initiated.
  • Provide proof of counselling from a professional registered with SARGF for provincial or national exclusions.
  • Have their conduct reviewed by the casino before a final decision is made.

Support Services

Goldrush Kolonnade encourages those experiencing gambling difficulties to seek professional help. Through the National Responsible Gambling Programme, the following services are available:

  • 24/7 Toll-Free Counselling: Call 0800 006 008 for confidential support.
  • WhatsApp Assistance: Send “HELP” to 076 675 0710.
  • Face-to-Face Counselling: Access referrals to a nationwide network of qualified professionals.

These services are free and accessible to both individuals and their families.

Educational Initiatives

To promote awareness, Goldrush Kolonnade offers:

  • Responsible Gambling Training: Book sessions for staff and patrons to learn safe gaming habits.
  • Self-Assessment Tool: Use our online quiz to evaluate gambling patterns and determine if further help is needed.

Consequences of Breaching Self-Exclusion

Strict adherence to self-exclusion policies is enforced at Goldrush Kolonnade. Breaches may result in:

  • Loss of Winnings: Winnings acquired during an exclusion period will not be paid out.
  • Legal Action: Attempting to access the casino during exclusion may lead to trespassing charges.

Contact Us

If you or someone close to you needs support with gambling-related issues, help is always available. Reach out to our team or the SARGF for assistance 24/7:

  • Toll-Free Counselling Line: 0800 006 008
  • WhatsApp Support: 076 675 0710
  • Email: [email protected]

At Goldrush Kolonnade, our priority is to ensure that gambling remains safe, enjoyable, and responsibly managed. Remember, true winners know when to stop.

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