Privacy Policy

Welcome to Goldrush Kolonnade. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our gaming venue, interact with our services, or use our website at [Goldrush Kolonnade Website URL].

Goldrush Kolonnade is located in the bustling Kolonnade Shopping Centre in Pretoria. We offer a wide range of gaming and entertainment services tailored to meet our customers’ needs.

• Address: Sefako Makgatho Dr & Enkeldoorn Ave, Pretoria, 0159
• Phone: 012 747 6271
• Operating Hours:
  • Sunday – Thursday: 09:00 – 02:30
  • Friday – Saturday: 09:00 – 04:00

Key Contacts:

• Gert Erasmus
  • Phone: +27 (0) 82 728 0680
  • Email: [email protected]
• Betty Magagula
  • Phone: +27 (0) 82 865 6537
  • Email: [email protected]

2. Information We Collect

Goldrush Kolonnade collects personal information to provide high-quality services and comply with legal obligations. The types of data we collect include:

• Customers:
  • Full name, contact details, ID number, birth date, gender, and banking or payment details.
• Website Visitors:
  • IP addresses, browsing history, and details submitted through online forms.
• Job Applicants:
  • Name, contact details, employment history, and qualifications.
• Suppliers:
  • Business registration information, contact details, tax numbers, and payment details.

3. Purpose of Collecting Personal Information

We process personal information for the following purposes:

1. Service Provision:

   • Deliver gaming, betting, and entertainment experiences.
   • Process deposits, payouts, and winnings securely.

2. Customer Engagement:

   • Address inquiries and complaints.
   • Provide updates on promotions, events, and jackpots (with consent).

3. Compliance:

   • Fulfil obligations under South African gambling laws.
   • Conduct audits and maintain accurate records.

4. Marketing:

   • Send personalised promotional materials with opportunities to opt out.

5. Security:

   • Prevent fraud, unauthorised access, or illegal activity.

4. Sharing of Information

Goldrush Kolonnade may share your personal information with:

• Third-Party Service Providers:
  • For payment processing, system operations, and marketing campaigns.
• Regulatory Authorities:
  • To comply with gambling laws and other regulations.
• Law Enforcement:
  • To investigate fraud, criminal activities, or breaches of compliance.

We ensure all third parties adhere to strict confidentiality and data protection standards.

5. Retention of Information

Your data will be retained only as long as necessary for its intended purpose or as required by law. Once no longer needed, we will securely delete or anonymise your information.

6. Your Privacy Rights

Under POPIA, you have the right to:

1. Access Your Information:

   • Request details about the personal data we hold about you.

2. Correct Your Information:

   • Request amendments if your data is inaccurate or outdated.

3. Withdraw Consent:

   • Opt out of receiving marketing communications or withdraw consent for specific data processing.

4. Request Deletion:

   • Ask us to delete your information if it’s no longer needed.

To exercise your rights, contact Gert Erasmus or Betty Magagula at the details provided above.

7. Cookies and Website Usage

Our website may use cookies to improve your browsing experience. Cookies help us:

• Track website traffic and usage patterns.
• Store user preferences for a personalised experience.

You can disable cookies through your browser settings; however, this may limit website functionality.

8. Security Measures

Goldrush Kolonnade takes reasonable measures to safeguard your data, including:

• Encrypting sensitive information.
• Implementing access controls to prevent unauthorised access.
• Regularly monitoring our systems for vulnerabilities.

9. Responsible Gambling

Goldrush Kolonnade is committed to promoting responsible gambling. If you need support, please use these resources:

• Toll-Free Counselling Line: 0800 006 008
• WhatsApp Support: +27 76 675 0710
• National Responsible Gambling Programme (NRGP): Visit NRGP

10. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

• Goldrush Kolonnade Main Office
  • Address: Kolonnade Shopping Centre, Outside Entrance 2, Zambezi Drive, Pretoria
  • Phone: +27 (0) 12 548 1228
  • Email: [Insert General Email]

Alternatively, you may contact the Information Regulator:

• Website: https://www.inforegulator.org.za
• Email: [email protected]

Goldrush Kolonnade is dedicated to ensuring your data is handled responsibly and securely while you enjoy our services. For more details, please reach out to our team.